RETURNS FOR REPAIR, REPLACEMENT, OR REFUND
30-Day Money-Back Satisfaction Guarantee
If any purchase fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 30 days of receipt of your shipment. Product must show no signs of damage or abuse. See below for return instructions on returning a product for a refund.
Problem with a cybernova product?
First contact our technical and see if can be quickly resolved.
Return a product for repair or replacement
To return a cybernova product for repair or replacement, you must first fill out our Product Problem
form. If the problem cannot be resolved, we will provide instructions for returning the product.
Return a product for a refund
To return a product for a refund, contact us to receive a Return Merchandise Authorization (RMA) number and instructions.
Refund Terms — Product must have been bought within the last 30 days and show no signs of damage or abuse. You will receive a credit via your original method of payment. Monetary refunds and/or product exchange will only be granted on items purchased directly from Cybernova. After we receive your item, please allow 10 - 14 business days for processing and issuance of credit. Please note that we can only refund shipping costs for an error on our part. If you used a promotional code to pay for any part of any item you are returning, you will receive a credit refund for only the amount charged to your card.